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Terms & Conditions

Terms and Conditions

These terms and conditions:

  •  Represent the entire agreement between the parties and no alterations or additions may be effected unless agreed to by both parties, reduced to writing    and signed by you and a duly authorized representative of The Solar Warehouse.

  • Are subject to change and you agree that any order placed shall be subject to the terms and conditions in force at the time the order was placed;

  • Are final and binding and are not subject to any suspensive or dissolutive condition;

  • Expressly exclude any conflicting conditions stipulated by you;


All quotes made by The Solar Warehouse, will remain valid for a period of 7 (Seven) days from the date of issue.

Payment Options & Terms

The Solar Warehouse accepts the following payment methods:

  • (EFT) Electronic Funds Transfer

  • Debit Card payments

  • Note: We do not accept Cheque Payments or Cash Deposits

It is your responsibility to determine whether the goods ordered are suitable for the purpose of intended use. Should you be uncertain as to the suitability of a product, please contact The Solar Warehouse’s offices for assistance prior to placing your order.

All products are to be installed in accordance with the manufacturers specifications and the laws of South Africa. Electrical products are required to be installed by a professional and suitably qualified personnel,- have the correct COC (certificate of compliance)  in accordance with SANS regulations.

No warranty claims will be entered into if the above is not adhered to and documentation may be required.

No order will be binding on The Solar Warehouse until it has been accepted by its management.

Payment for product/s ordered is due prior to shipment and needs to be cleared in our account.

You may attend to payment via EFT, or via any of the approved methods of payments referred to above.

Where applicable, prices are quoted on the ruling day exchange rate and may increase as a result of adverse changes in the exchange rate. Until such time as we have received payment in full, we reserve the right to charge any fluctuations to the client’s account and the client undertakes to pay for such fluctuations on demand. It is the responsibility of the client to check that there have been no changes in the price prior to attending to payment.

Shipping Charges

Your total cost for purchase of any product may include shipping and handling charges as reflected on The Solar Warehouse quote.


Any delivery note or waybill (copy or original) signed by you or person accepting delivery on your behalf and held by The Solar Warehouse shall be sufficient proof that delivery was made to you. Goods delivered must be checked in order to confirm that the goods delivered are in accordance with the order placed and are free from visible damage/defect. Any discrepancies and/or visible defects must be noted on the delivery note/waybill.

Should you choose to engage a third party to transport the goods, you indemnify The Solar Warehouse against any claims of whatsoever nature that may arise from such an agreement.

The Solar Warehouse warrants that it will endeavor to meet delivery times, but shall not be liable for any loss or damage of whatsoever nature which you may suffer as a result of any delayed delivery, unless the aforesaid has regard to circumstances within its reasonable control.


Price, specifications and terms are subject to change, you are therefore requested to peruse the prices, specification and terms prior to placing any order. The purchase price will be the current price as appearing on The Solar Warehouse’s website www.thesolarwarehouse.co.za

If prior to delivery of the goods, there is any increase in the cost of the goods, or if any other taxes or duties are levied or any laws are promulgated which directly or indirectly increases the cost thereof to the company, the company shall be entitled to increase the price of the goods by an amount equal to such increased cost, by giving you reasonable notice thereof.

Change of Orders

All orders and variations to orders are subject to these terms and conditions. Only written orders and variations to orders will be accepted by The Solar Warehouse notwithstanding the above, The Solar Warehouse may, at its sole discretion, elect to accept and act upon telephonic orders and any variations to orders.The Solar Warehouse however, reserves the right to refuse delivery or collection of any order until placed in possession of a written order form.

Cancellation of Orders

Requests for cancellation of an order, prior to delivery, must be submitted in writing to sales@thesolarwarehouse.co.za

No refunds will, however, be furnished on deposits or payments in the event of cancellation for specially ordered or manufactured goods.

Any order is subject to cancellation by The Solar Warehouse should the goods ordered become unavailable due to any cause beyond The Solar Warehouse reasonable control.

Processing Times policy

You can expect an order to be processed within approximately two to five business days, provided the items are in stock and the payment has been verified. The Solar Warehouse, therefore, cannot guarantee same day shipping. Customers should also note that no orders will be processed on weekends and official public holidays.

Back Orders

The Solar Warehouse will notify you should there be any delay in obtaining/delivering any goods ordered. The unavailable order will be placed on back order, and the remainder of the order placed will be shipped. Please check our website for the back ordered items estimated time of arrival. Please note that the dates reflected are estimates and The Solar Warehouse cannot guarantee the arrival dates. Should the backorder, however, remain undelivered 30 (thirty) days from the date the order was placed you may cancel the agreement by giving The Solar Warehouse 7 (seven) days written notice. Any order is subject to cancellation by The Solar Warehouse should the goods ordered become unavailable due to circumstances beyond The Solar Warehouse reasonable control.

Guarantees and Warranties

To the extent allowed by law, and notwithstanding any other provision of this agreement:

  • Any goods supplied by The Solar Warehouse shall be subject to the manufacturing company’s warranty;

  • The only entitlement you shall have in respect of those goods shall be to require The Solar Warehouse to apply such warranty against the manufacturer of those goods on your behalf.

  • All goods and items are to be returned to The Solar Warehouse (Unit 38 Robertville Industrial park,254 Nadine Street Robertville Johannesburg 1709 at the customers expense.

  • We do not offer any off site warranty services.

  • PLEASE NOTE:  We do not offer any warranties, nor will we enter into any claim regarding LA GEL or AGM batteries.

The warranty shall immediately be rendered null and void in the event of any of the following:

  • Failure to use the products in accordance with instructions and specifications provided by the Manufacturer;

  • Should the product have been subjected to physical damage, abuse, misuse, alteration, neglect, tampering, improper maintenance, or has been serviced, repaired, installed by persons not possessing the necessary qualifications required to do so;

  • The product is not returned with an invoice/verifiable method confirming proof of purchase.


You may return goods in the following instances:

  • Within 7 (seven) days of the date of the receipt of the goods if the transaction falls within the scope of Section 44 of the Electronic Communications and Transmissions Act. The aforementioned return policy excludes items contemplated in Section 42(2) of the aforementioned Act; or

  • within the implied warranty period if the product is defective according to the manufactures warranty; or

  • Within 15 (fifteen) business days, if The Solar Warehouse has wrongly supplied goods off a written order.

Notwithstanding the above, The Solar Warehouse shall not be required to accept the return of any goods, unless defective within the warranty period, if at your direction of you the goods have been:

  • partially or entirely disassembled;

  • physically altered;

  • permanently installed, affixed or attached;

  • Joined or added to or blended or combined or embedded within other goods or property.


Returns Procedure

  • The Solar Warehouse will not accept the return of any product without prior authorization and a confirmation return number issued by The Solar Warehouse

  • Customers agree to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. You are required to bear the cost of shipping and insurance required for the return of the goods to The Solar Warehouse. The Solar Warehouse will not refund shipping charges, unless an error in delivery was made by The Solar Warehouse.

  • Customers agree that all returned products for credit, replacement or refund will be 100% complete, in a resalable condition, and will include the original packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer.

  • There shall be a 25% return charge (as per supplier/manufacturer charge) for returns due to the order being the fault of the consumer.

  • If any component of the returned product is missing, The Solar Warehouse will refuse to accept the return or may impose additional charges against you for the replacement of the missing component.

  • The Solar Warehouse may impose a reasonable fee should it be necessary to restore the goods in order to render it suitably fit for restocking.


No repairs will be handled by The Solar Warehouse. All manufacture defaults will be handled directly by manufacturers or their appointed agents.

The Solar Warehouse shall not be liable for any loss or damage of whatsoever nature which you may suffer as a result of any unforeseen costs and/or delayed repairs done by manufacturers.

The Solar Warehouse will lodge any complaint and place you in contact with the manufacturer to process the repair work or replacement of any product that was purchased through The Solar Warehouse.

All costs for shipping to the manufacturer will be at the client’s expense should the manufacturer not offer a call out or free shipping policy to cover the expense.

Limitation of Liability

To the extent allowed by law, you agree that The Solar Warehouse shall not be liable to you or any other person or entity whatsoever in respect of any loss or damage:

  • caused by or arising from any fact or circumstance beyond the reasonable control of The Solar Warehouse;

  • which is consequential or incidental loss or damage; and/or

  • Of whatever nature and howsoever arising from or in connection with the supply of goods.

Service Address and Notices

For all purposes under this agreement including giving of any notice, the payment of any amount, the service of any process and for all other purposes arising from this agreement you hereby choose the service address set out on the quotation for the order of goods.

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